Exercise these rights and the right to privacy, without regard to gender, cultural, economic, educational, or religious background or the source of payment for his/her care.
You have a right to:
Considerate and respectful care.
Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and non-physicians who will see him/her.
Receive information from his/her physician about his/her illness, course of treatment and prospects for recovery in terms that he/she can understand.
Receive as much information about any proposed treatment or procedure as he/she may need, in order to give informed consent or to refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate course of treatment or non-treatment and the risks involved in each, and to know the name of the person who will carry out the procedure or treatment. A patient has the right to refuse this information.
If it is medically inadvisable or impossible to give medical information described above to the patient, this information must be given to the patient’s guardian, or a person designated as the patient’s representative.
Participate actively in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to refuse treatment. The responsible provider shall document any such refusal.
A patient who does not speak English has the right to be provided an interpreter when receiving medical services. In a bilingual situation, if the facility has personnel with bilingual skills that personnel will be utilized.
Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination, and treatment are confidential and shall be conducted discreetly.
However, this does not preclude necessary and discreet discussion of a patient’s case or examination by appropriate medical personnel.
The patient has the right to be advised as to the reason for the presence of any individual.
Confidential treatment of all communications and records pertaining to his/her care and stay in the Bradenton Surgery Center. His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.
Receive information regarding Advance Directives, as required by state or federal law and regulations
Prompt and reasonable responses to any reasonable request he/she may make for service.
Leave the Bradenton Surgery Center even against the advice of his/her physician.
Reasonable continuity of care and to know in advance the time and location of appointment, as well as the physician providing the care.
Be advised if the Bradenton Surgery Center or personal physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects without compromising access to care.
Be informed by his/her physician, or a delegate of his/her physician, of the continuing health care requirements following his/her discharge from the Bradenton Surgery Center.
Receive information regarding fees and payment schedule.
Examine and receive an explanation of his/her bill regardless of source of payment.
Know which Bradenton Surgery Center rules and policies apply to his/her conduct while a patient.
Have all patient rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
Patients have the right to be informed of, upon request and in advance of treatment, all available information regarding financial options/resources for the patient’s health care, including Medicare eligibility and reimbursement policies. In addition, the patient has a right to receive an estimate of reasonable charges for medical services and treatment rendered at Bradenton Surgery Center. Such estimate shall not preclude the Center from exceeding the estimate or making additional charges based on changes in the patient’s condition or treatment needs. Center payment policies will be available upon request.
A patient has the right to express grievances regarding any violation of his or her rights, as stated in Florida law, through the grievance procedure of the health care provider or health care facility which served him or her and to the appropriate state licensing agency.
Any complaint or grievance received at Bradenton Surgery Center will be forwarded to the Administrator/Nurse Manager. The Administrator/Nurse Manager will respond to any complaint or grievance within thirty (30) days.
Filing Suggestion, Concerns or Complaints:
Bradenton Surgery Center encourages the communication of suggestions and concerns by patients/families. Any complaint or grievance will be forwarded to the Administrator or Nurse Manager and will be responded to within thirty (30) days.
The following mechanisms are available for patients/family members desiring to file a complaint or grievance with Bradenton Surgery Center concerning any aspect of their care or treatment. Please contact one of the following:
Patient Advocate Officer or Medical Director: (941) 792-9685
Bradenton Surgery Center
2902 59th Street West, Suites F&G, Bradenton, FL 34209
Also, if you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit health facility complaint hot line at 1-888-419-3456 (Press 1), Or Write To The Address Listed Below: Agency for Health Care Administration / Consumer Assistance Unit / 2727 Mahan Drive / Bldg 1 / Tallahassee, Fl 32308